Contact BioMed North America

Reach out with questions, feedback, or support requests

201 John Street
London, Ontario, Canada
N6A 1N9

Monday to Friday
8 am – 8 pm ET

Frequently Asked Questions

Product Questions

What are colloidal minerals, and how do they work?

Colloidal minerals are tiny, electrically charged mineral particles suspended in purified water. Their small size allows for efficient absorption into the body, supporting various biological functions including cellular repair, enzyme activity, and overall vitality.

Are BioMed products safe for daily use?

Yes, our products are formulated with safety in mind and are safe for daily use when taken as directed. However, we always recommend consulting with your healthcare provider before starting any new supplement.

How should I store colloidal supplements?

Store your supplements in a cool, dark place away from direct sunlight and heat. Do not freeze. Keep the bottle tightly closed when not in use.

What’s the shelf life of your products?

Our colloidal products typically have a shelf life of 1 to 2 years from the manufacture date. You’ll find the best-before date printed on the label.

Can I take colloidal minerals with prescription medications?

Some minerals may interact with medications. Please consult your healthcare provider before combining our products with prescription treatments.

Are there any known side effects from using colloidal products?

Our products are generally well-tolerated. Minor digestive changes may occur as your body adjusts. Discontinue use and consult a doctor if you experience any adverse reactions.

Can children or pregnant women use your products?

We recommend that children, pregnant or breastfeeding individuals, consult a healthcare provider before using any dietary supplements.

Ordering Questions

Where do you ship from, and how much does it cost?

How long does shipping take, and can I track my order after purchase?

What should I do if my package is delayed or damaged?

Please contact our customer service team right away. We’ll work with the carrier to resolve delays and ensure any damaged items are replaced promptly.

What payment methods do you accept?

Is it safe to order online through your website?

Absolutely. Our site uses industry-standard SSL encryption to protect your information and ensure a secure checkout experience.

Can I change or cancel my order after placing it?

If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Contact us as soon as possible after placing your order.

What is your return policy?

Do you offer wholesale or bulk purchasing?

Do you offer auto-ship or subscription options?

We are working on a subscription option so you can receive your favourite products on a regular schedule. Stay tuned or sign up for our newsletter for updates.